Mijn Defensie

The military uses a platform for their own employees where they can do basic administrative tasks and find apps for their respective position. Things like salary, reservations and information is encapsulated in sub-apps.

Mijn Defensie

The military uses a platform for their own employees where they can do basic administrative tasks and find apps for their respective position. Things like salary, reservations and information is encapsulated in sub-apps.

Mijn Defensie

The military uses a platform for their own employees where they can do basic administrative tasks and find apps for their respective position. Things like salary, reservations and information is encapsulated in sub-apps.

Project

Mijn Defensie

Role

Product Designer

Year

2022 - 2023

Context

I had the opportunity to continue iterating on the existing platform. The platform already has 50k+ users within the Ministry. I was tasked with increasing the usability and find more opportunities for improvement. The platform will also integrate with other apps in the future, for which the design had to be prepared.

Functionalities of the existing app can be found here.

Context

I had the opportunity to continue iterating on the existing platform. The platform already has 50k+ users within the Ministry. I was tasked with increasing the usability and find more opportunities for improvement. The platform will also integrate with other apps in the future, for which the design had to be prepared.

Functionalities of the existing app can be found here.

Context

I had the opportunity to continue iterating on the existing platform. The platform already has 50k+ users within the Ministry. I was tasked with increasing the usability and find more opportunities for improvement. The platform will also integrate with other apps in the future, for which the design had to be prepared.

Functionalities of the existing app can be found here.

Process

The process was a little difficult at the start because of the scale of the project. I came in while other colleagues left so I had little time to completely take ownership of the project. I had to ask as many questions as possible and make sure that I knew who the stakeholders were. As soon as I did that, I started figuring out what the current challenges were and what was already being worked on.

To say that the project required the standard double-diamond, design thinking or lean startup methods would be a lie. I had to figure out what the course of action would be and in what stage of completion the project was supposed to be.

I had to do stakeholder management and make sure that the project could continue without too many hiccups.

As a measure of planning, I made up a few concepts to show the stakeholders what my plan would be in the future, without settling on it already. Giving them a small insight in my plans helped me structure the rest of the project.

Process

The process was a little difficult at the start because of the scale of the project. I came in while other colleagues left so I had little time to completely take ownership of the project. I had to ask as many questions as possible and make sure that I knew who the stakeholders were. As soon as I did that, I started figuring out what the current challenges were and what was already being worked on.

To say that the project required the standard double-diamond, design thinking or lean startup methods would be a lie. I had to figure out what the course of action would be and in what stage of completion the project was supposed to be.

I had to do stakeholder management and make sure that the project could continue without too many hiccups.

As a measure of planning, I made up a few concepts to show the stakeholders what my plan would be in the future, without settling on it already. Giving them a small insight in my plans helped me structure the rest of the project.

Process

The process was a little difficult at the start because of the scale of the project. I came in while other colleagues left so I had little time to completely take ownership of the project. I had to ask as many questions as possible and make sure that I knew who the stakeholders were. As soon as I did that, I started figuring out what the current challenges were and what was already being worked on.

To say that the project required the standard double-diamond, design thinking or lean startup methods would be a lie. I had to figure out what the course of action would be and in what stage of completion the project was supposed to be.

I had to do stakeholder management and make sure that the project could continue without too many hiccups.

As a measure of planning, I made up a few concepts to show the stakeholders what my plan would be in the future, without settling on it already. Giving them a small insight in my plans helped me structure the rest of the project.

Outcome

The result of my work so far has been an increase in usability and a more integrated system. It's an ongoing project, which is why I'm still in the middle of researching pain points and other opportunities where improvements can be made. Most of these changes won't happen overnight, because it's a complicated system that has a huge amount of stakeholders. Adding to that, the project runs entirely on our design system that is also a work in progress.

This project has taught me a lot about stakeholder management and selling a product within a company. The Ministry is a unique kind of company where I'm constantly tasked with convincing others of the usefulness of UX and Product Design. The project made me work on my soft skills and will continue to do so.

Outcome

The result of my work so far has been an increase in usability and a more integrated system. It's an ongoing project, which is why I'm still in the middle of researching pain points and other opportunities where improvements can be made. Most of these changes won't happen overnight, because it's a complicated system that has a huge amount of stakeholders. Adding to that, the project runs entirely on our design system that is also a work in progress.

This project has taught me a lot about stakeholder management and selling a product within a company. The Ministry is a unique kind of company where I'm constantly tasked with convincing others of the usefulness of UX and Product Design. The project made me work on my soft skills and will continue to do so.

Outcome

The result of my work so far has been an increase in usability and a more integrated system. It's an ongoing project, which is why I'm still in the middle of researching pain points and other opportunities where improvements can be made. Most of these changes won't happen overnight, because it's a complicated system that has a huge amount of stakeholders. Adding to that, the project runs entirely on our design system that is also a work in progress.

This project has taught me a lot about stakeholder management and selling a product within a company. The Ministry is a unique kind of company where I'm constantly tasked with convincing others of the usefulness of UX and Product Design. The project made me work on my soft skills and will continue to do so.